Field & Facility Services
Our Subject Matter Experts (SMEs), Engineers, and Field Service Reps (FSRs) share decades of aeroengine support experience and military background, which uniquely equips them to support our customers most complex systems. Atec and subsidiary companies Vital Link and Celtech can combine efforts to supply all construction, heavy fabrication, and manufacturing requirements for any service project.
Our customers depend on Atec’s deep industry knowledge to help them make sound long - term investments in both the repair and maintenance of legacy systems and the commissioning of new ones.
We understand the value of extending life cycles of older equipment and can identify those repair opportunities. We are experts in refreshing technology in legacy systems to combine the digital benefits of new fleets with the savings associated with operating established ones.
We understand the value provided by the increased reliability and efficiency of new systems.
We excel in helping our clients make customized determinations for their systems and executing solutions to support their plans. Whether its back - to - serviceable - condition or all the way to zero - time refurbishment, Atec is well prepared with experienced personnel for on - site field and facility services.
Field Teams with Worldwide Reach
Our 24/7 Hotline is a toll - free number that Maintainers and Operators call for urgent support with problems and questions in the field. It is a proven, closed - loop, follow - up assured, manned data - collecting process for dealing with urgent customer inquiries. When a call comes in, the caller is patched real time to our live Field Service Representatives. We also have additional engineers and technical support staff that can assist the FSRs with unique problems. A good percentage of Hotline calls are solved over the phone, but if additional help is needed, a PWS is opened stating the specific work and schedule that needs to be completed.
Our FSR’s are often retired/ex military and are very familiar with the equipment, needs, and the IDIQ contracts. Many calls have led to equipment being shipped to Atec, Celtech or Vital Link for repairs, or site visits by our field teams where additional problems are often discovered and addressed. Since the Hotline’s inception, we have received, responded, and resolved thousands of issues. Call us with your urgent engine test problem.
- F - 35
- F - 22
- F - 18
- F - 16
- F - 15
- F - 5
- F - 4
- B - 52
- B - 1
- A - 10
- T - 38
- C - 130
- T - 4
- T - 8
- T - 9
- T - 1
- T - 11
- T - 12
The Atec team is uniquely qualified.
Qualified to properly integrate hush house and test system solutions to US military configurations worldwide.PROJECT MANAGEMENT
Our processes begin in business development as we work to understand client needs and objectives. Site inspections are emphasized for complex projects. We build estimates, bids, and proposals that detail joint solutions for both Atec and our customer. PMs then conduct and supervise risk, quality, and production planning reviews during our Job Kickoff project phase. Contract Administrators assist with contract documentation, deliverables, requirements, and client inquiries. Engineering supports design reviews and associated production decisions. Atec’s document and configuration control assure the proper item version is produced and integrated with our multilevel inspection and quality control efforts. Suppliers are carefully selected, supervised, and assisted by our Supplier Management Program .
Every Atec project utilizes a comprehensive group of PM controls to achieve target completion, including:
- Estimating/Bids/Proposals
- SOWs/Contracts/POs
- Risk Reviews
- Kickoff Reviews
- Tiered Design Reviews
- Contract Administration
- Purchasing & Expediting
- Production/Capacity Planning
- Document & Configuration Control
- Vendor Management Program
- In - Plant Inspections
- Field Inspections & Services
- Global Shop ERP • PMO Administration
